Where do you produce your designs?
Certain elements of our bags are small-batch manufactured at local handbag factories, but the majority of our collection is handcrafted in-house by Shana and a small team in Brooklyn, NY.
What is your return policy?
We believe that you’ll love your purchase but if for some reason you don’t, you may exchange or return for store credit within 10 day of purchase. If you wish to do so, please contact us for instructions. Items must be unused and in their original condition.
•Please note: Sale items and international orders are not eligible for return or exchange.
How do you ship?
We ship via USPS Priority Mail for all domestic orders on leather handbags. Shipping is on us for orders over $150. You will receive a tracking/shipping notification to the email address you provided when your order is ready to ship. We ask that you provide a valid street address- no PO Boxes please.
For International shipping, we use USPS services and charge a flat fee. Please note, Shana Luther is not responsible for any customs fees incurred from importing goods.
When will my order ship?
We try our best to maintain stock on most items but please allow up to 5 days for your order to ship. We will contact you via email should there be a slight delay in your order.
Do you offer local/curbside pick-up?
Yes, we do! Fellow Brooklyner, after placing your order please reach out to us via email and someone will get back to you to arrange for you to pick-up.
Can you accomodate a custom order?
Mostly, no we do not. If you see something of ours that you wish was in another color or leather, please reach out to us. In some cases we can accomodate those requests. We solely work off of our tried and true patterns and cannot make an entirely new bag style if requested.
Do you charge sales tax?
Because we’re based in New York, all items shipped to any NY state addresses will be charged a NY sales tax, which is currently 8.875%.
How should I care for my leather bag?
All Shana Luther handbags are made using top grain pebble leather. Leather is a natural material and some slight variations and markings may appear. Your bag will age beautifully, break-in and become softer over time, but occasionally some leather care and conditioning may be nesessary. We like to use natural leather conditioners and cleaners to care for our goods. One of our favorites is Chamberlains Leather Cleaner, but everything from the brand is amazing. If you’re not comfortable taking on the job yourself, we recommend taking your bag to a shoe repair shop that also specializes in leather handbag treatment.
When storing your bag, stuff with tissue paper to help retain it’s shape and store in the dust bag provided. With proper care, your Shana Luther Handbag will sustain decades of carry- that’s how we built it.
Got your bag wet? No problem. Blot dry with a clean towel and leave to AIR dry.
Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk! firstname.lastname@example.org