Where do you produce your designs?
We're proud to be a certified Made in Brooklyn brand. Certain elements of our bags are small-batch manufactured at local handbag factories, but the majority of our collection is handcrafted in-house by Shana and a small team in Brooklyn, NY.
Where can I find your return policy?
Please refer to our ordering/shipping/return policy.
My order is a gift, can you make sure the sales receipt is not included in the box?
We sure can. All of our goods are shipped with a packing slip only, with no dollar amounts listed. Your sales receipt will come in the form of an email immediately after purchase.
What's the process for purchasing your gift cards?
What a nice gift! Please head on over to our Gift Card product page and select the denomination you want. After the purchase, a gift card code will be sent directly to your email address provided. Simply forward that email to whomever you wish and they can use the code whenever they want in our online store.
Do you offer local/curbside pick-up?
Yes, we do fellow Brooklyner! After placing your order please reach out to us via email and someone will get back to you to arrange for you to pick-up.
Can you accomodate a custom order?
Mostly, no we do not. If you see something of ours that you wish was in another leather, please reach out to us. In some cases we can accomodate those requests. We solely work off of our tried and true patterns and cannot make an entirely new bag style if requested.
Are Shana Luther bags ready to ship?
Sometimes.. We try to maintain stock on all of our items but with our small team (even smaller now due to covid-19), sometimes items are made at the time of order. Depending on the time of year your bag may be coming out of our stock room or right off our studio table after completion!
Can I make changes to an order I already placed?
Please contact us as soon as possible to make any changes, preferably the same day the order is placed. Once an order is prepared to ship, we cannot make changes to the order.
There's a small blemish on my leather bag, what gives?
It goes without saying that leather is a natural material. Because of this, slight marks and blemishes may be seen on the surface. For the most part, we work with these small blemishes, most of them being unnoticeable, as a way of respecting where the leather came from. We believe this will not take away from your bag and rest assured, every bag that leaves our studio undergoes our strict quality check.
Do you charge sales tax?
Because we’re based in New York, all items shipped to any NY state addresses will be charged a NY sales tax, which is currently 8.875%.
How should I care for my leather bag?
Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk! firstname.lastname@example.org