FAQ

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Where do you produce your designs?

Certain elements of our bags are small-batch manufactured at local handbag factories, but the majority of our collection is handcrafted in-house by Shana and a small team in Brooklyn, NY.

How do you ship?

We ship via USPS Priority Mail for all domestic orders on leather handbags. Shipping is on us for orders over $250. You will receive a tracking/shipping notification to the email address you provided when your order is ready to ship. We ask that you provide a valid street address- no PO Boxes please.

For International shipping, we use USPS services and charge a flat fee. Please note, Shana Luther Handbags is not responsible for any customs fees incurred from importing goods.

What is your return policy?

We believe that you’ll love your purchase but if for some reason you don’t, you may exchange or return for store credit within 10 day of purchase. If you wish to do so, please contact us for instructions. Items must be unused and in their original condition.

•Please note: Sale items and international orders are not eligible for return or exchange.

When will my order ship?

We try our best to maintain stock on certain items but please allow up to 5 days for your order to ship. We will contact you via email should there be a slight delay in your order. Please note, we do not ship on weekends and holidays. 

Do you charge sales tax?

Because we’re based in New York, all items shipped to any NY state addresses will be charged a NY sales tax, which is currently 8.875%.

How should I care for my leather bag?

All Shana Luther handbags are made using high quality leather. Leather is a natural material and some slight variations and markings may appear. Your bag will age beautifully, break-in and become softer over time, but occasionally some leather care and conditioning may be nesessary. We like to use natural leather conditioners and cleaners to care for our goods. One of our favorites is Chamberlains Leather Cleaner, but everything from the brand is amazing. If you’re not comfortable taking on the job yourself, we recommend taking your bag to a shoe repair shop that also specializes in leather handbag treatment.

When storing your bag, stuff with tissue paper to help retain it’s shape and store in the dust bag provided. With proper care, your Shana Luther Handbag will sustain many seasons of carry- that’s how we built it.

Wholesale inquiries

Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk! inquiries@shanaluther.com

Who took your amazing photos?

Brooklyn-based photographer Carey Kirkella takes most of our model shots and Shana is known to pick up a camera from time to time to snap a few photos.
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