Where do you produce your designs?
The BKLYN Collection is handmade by Shana and her small trusted team in her Brooklyn studio, while the NYC Collection is small-batch manufactured at local companies. Because our manufacturers are local we can easily ensure the quality of our products, as well as support a local manufacturing facility. When possible, all materials are sourced from vendors here in the US.
Shana Luther Handbags believes in your privacy and makes every effort to protect the confidentiality of your personal information. We want to provide a worry-free shopping experience; none of your information is shared with an outside party.
When purchasing a product on the site, you will be prompted to share your email address, along with other necessary information. Upon receiving the order, your email address will be added to our newsletter. You can opt-out at anytime, be we hope you don’t!
How do you ship?
We ship via USPS Priority Mail for all domestic orders on leather handbags. Shipping is on us for orders over $250! If you wish to use an alternate shipping service, please contact us at the time of ordering. Once your order is ready, you will receive a tracking/shipping notification to the email address you provided. We ask that you provide a valid street address- no PO Boxes please.
For International shipping, we use USPS services and charge a flat fee. Please note, Shana Luther Handbags is not responsible for any customs fees incurred from importing goods.
If you have any questions on shipping and/or delivery, please don’t hesitate to contact us.
When will my order ship?
Items in stock are shipped within 5 business days. For all pre-order and made to order items, please allow the suggested wait time (listed on the product page) for delivery. We will contact you via email when we ship or if there is a slight delay; for instance, if inclement weather affects delivery times.
What forms of payment do you accept? Is it safe to purchase on your website?
We accept payments via Paypal and Amazon Payments. Our site is set up to ensure a safe shopping experience and you personal information will never be shared.
Do you charge sales tax?
Because we’re based in New York, all items shipped to any NY state addresses will be charged a NY sales tax, which is currently 8.875%.
What is your return policy?
We believe that you’ll love your purchase, but if you decide to return or exchange it, you may do so within 10 days after the date of purchase and you must first contact us. Items must be unused and in their original condition. We’ll provide you with the information needed to complete the return after we hear from you. If we believe that the condition is not suitable to warrant a return, we will contact you.
Please note: Sale items and international orders are not eligible for return or exchange.
How should I care for my leather bag?
All Shana Luther handbags are made using high quality leather. Leather is a natural material and some slight variations and markings may appear. Dark clothing may rub off onto light colored leathers. Your bag will age beautifully and will darken over time, but occasionally some leather care and conditioning may be nesessary. We recommend taking your bag to a shoe repair shop that also specializes in leather handbag treatment.
When storing your bag, try stuffing it with tissue paper to help retain it’s shape and store in the dust bag provided. With proper care, your Shana Luther Handbag will sustain many seasons of carry. Enjoy!
For a more in-depth leather care post, please see here.
We want to hear from you! If you have any ideas for future designs or just want to give us some feedback, let us know, holla! You can also post reviews on our product pages and tag Shana Luther Handbags on your social media channels. We’re @shanaluther on Instagram and Twitter.
Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk! firstname.lastname@example.org
Who took your amazing photos?
Brooklyn-based photographer Carey Kirkella took our most recent look book photos. You can read about our latest shoot here.