FAQ

Where do you produce the bags?

Manufacturing takes place here in Brooklyn, NY. In doing so, it allows me the utmost quality control and it also gives back to my local community. All materials are sourced from vendors right here in the US.

Privacy Policy

Shana Luther Handbags believes in your privacy and makes every effort to protect the confidentiality of your personal information. I want to provide a worry-free shopping experience therefore, none of your information will be shared with an outside party. When purchasing a product on my site, you will be prompted to share your email address, along with other necessary information. Upon receiving the order, I may add your email address to my newsletter. You can opt-out of future emails at anytime, but I wouldn’t want to see you go!

How do you ship?

I ship using FedEx Ground for all domestic orders on leather handbags and shipping is on me for orders over $250! Please note, I require an adult signature to ensure safe delivery. All FedEx Ground domestic shipments are insured for the full value of the purchase and provide tracking. After your purchase is shipped, you will receive a tracking/shipping notification to the email address you provided. FedEx does not ship to PO boxes so please provide a valid street address for delivery.

Leather tassels are shipped via USPS and no signature is required.

For International shipping we use USPS services and charge a flat fee. Please note, Shana Luther Handbags is not responsible for any customs fees incurred from importing goods.

If you have any questions on shipping and/or delivery, please don’t hesitate to contact me.

When will my order ship?

For items in stock, they will be shipped out within 5 business days. For all pre-order handbags, please allow the suggested wait time (listed on the product page) for shipment. I will contact you via email when I ship or if for some reason there is a slight delay.

What forms of payment do you accept? And is it safe to purchase on your website?

I accept payments through Paypal and Amazon Payments. Paypal is a very secure and a simple website that safely conducts payments and money transfers and accepts all major credit cards. You don’t even need an account to pay via Paypal, it’s that easy. Paying via Amazon Payments is just as easy, especially if you already have an Amazon account. Simply click the button to pay via Amazon during checkout, and your Amazon account information will be entered automatically.

My website is set up to ensure a safe shopping experience and rest assured,  your personal information will never be shared.

Do you charge sales tax?

Shana Luther handbags is a NYC based company. Because of this, all items shipped to any NY State addresses will be charged NY sales tax, which is currently 8.875%.

What is your return policy?

I believe that you are going to love your purchase, but if for some reason you would like to return or exchange it, you may do so within 10 days after the date of purchase.

In order for a refund/exchange, you must first contact me. Items must be unused and it their original condition with the dust bags and tags intact. If I believe that the condition is not suitable to warrant a return, I will contact you. I will provide you with the nesessary information to complete the return after you contact me and please be advised, I’m not responsible for return shipping charges.

  • Please note, sale items and international orders are not eligible for return or exchange.

How should I care for my leather bag?

All Shana Luther handbags are made using high quality leather. Leather is a natural material and some slight variations and markings will appear. Please be aware, that dark clothing may rub off onto light colored leathers. Your bag will age beautifully and will darken over time but every now and then some leather care/conditioning may be nesessary. We recommend taking it to a shoe repair shop who also specializes in leather handbag treatment. If you’re more of a DIY’er, I’ve had luck with a product called Lexol Leather Cleaner. This gently cleans away any dirt from day to day carry. With any leather treatment, be sure to test the product on an inconspicuous area first. When storing your bag, I suggest stuffing it with some tissue paper to help retain shape, tuck any chain straps inside the bag and place in the dust bag provided to you. With proper care, your Shana Luther Handbag will sustain many seasons of carry. Enjoy!

For a more in depth leather care post, please see here.

 Product feedback?

I would love to hear what you think about my products. If you have any ideas for future designs or just want to give me some feedback, let us know! In addition to that, feel free to post reviews on the product pages and tag Shana Luther Handbags on your social media channels- @shanaluther on Instagram and Twitter.

Wholesale inquiries

Do you want to carry Shana Luther handbags is your store? Drop me a line and let’s talk!  inquiries@shanaluther.com

Are you available for freelance design/consulting?

I sure am! I’m happy to take on freelance work. Please contact me for further details.

Who took your amazing photos?

Brooklyn based photographer Emma Albuquerque took my most recent (2014) model shots. You can read about our latest shoot right here, and be sure to check out Emma’s site. All model shots before 2014 are photographed by Carey Kirkella, another wonderful Brooklyn based photographer.

Do you have a blog? 

Yes! I love blogging and have a blog where I share some behind the scenes shots and write about my design process right here on this site. I also have a Tumblr account, here that shows more of my day to day activities and inspirations.