FAQ

Where do you produce the bags?

Manufacturing takes place here in Brooklyn, NY. In doing so, it allows Shana the utmost quality control and it also gives back to her local community. All materials are sourced from vendors right here in the US.

How do you ship?

We ship using FedEx Ground for all domestic orders on leather handbags and shipping is on us for orders over $250! Please note, we require an adult signature to ensure safe delivery. All FedEx Ground domestic shipments are insured for the full value of the purchase and provide tracking. After your purchase is shipped, you will receive a tracking/shipping notification to the email address you provided to us. FedEx does not ship to PO boxes so please provide a valid street address for delivery.

Leather tassels are shipped via USPS and no signature is required.

For International shipping we use USPS services and charge a flat fee. Please note, Shana Luther Handbags is not responsible for any customs fees incurred from importing goods.

If you have any questions on shipping and/or delivery, please don’t hesitate to contact us.

When will my order ship?

For items in stock, they will be shipped out within 5 business days. For all pre-order handbags, please allow the suggested wait time (listed on the product page) for shipment. We will contact you via email when we ship or if for some reason there is a slight delay.

What forms of payment do you accept? And is it safe to purchase on your website?

Right now, we accept payments through Paypal. Paypal is a very secure and a simple website that safely conducts payments and money transfers and accepts all major credit cards. You don’t even need to create an account to pay via Paypal, it’s that easy!

Our website is set up to ensure a safe shopping experience and your personal information will never be shared.

Do you charge sales tax?

Shana Luther handbags is a NYC based company. Because of this, all items shipped to any NY State addresses will be charged NY sales tax, which is currently 8.875%.

What is your return policy?

We believe that you are going to love your purchase, but if for some reason you would like to return or exchange it, you may do so within 10 days after the date of purchase.

In order for us to issue a refund/exchange, you must first contact us. Items must be unused and it their original condition with the tags intact. If we believe that the condition is not suitable to warrant a return, we will contact you. We will provide you with the nesessary information to complete the return after you contact us and please be advised, we are not responsible for return shipping charges.

  • Please note, sale items and international orders are not eligible for return or exchange.

How should I care for my leather bag?

All Shana Luther handbags are made using high quality leather. Leather is a natural material and some slight variations and markings will appear. Please be aware, that dark clothing may rub off onto light colored leathers. Your bag will age beautifully and will darken over time but every now and then some leather care/conditioning may be nesessary. We recommend taking it to a shoe repair shop who also specializes in leather handbag treatment. If you’re more of a DIY’er, we’ve had luck with a product called Lexol Leather Cleaner. This gently cleans away any dirt from day to day carry. With any leather treatment, be sure to test the product on an inconspicuous area first. When storing your bag, we suggest stuffing it with some tissue paper to help retain the shape and be sure to place any chain straps inside the bag. Also, be sure to check Shana’s leather care post here.

With proper care, your Shana Luther Handbag will sustain many, many seasons of carry. Enjoy!

 Product feedback?

We would love to hear what you think about our products. If you have any ideas for future designs or just want to give us some feedback, let us know!

Wholesale inquiries

Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk!  inquiries@shanaluther.com

Privacy Policy

Shana Luther handbags believes in your privacy and rest assured, your information will never be given to an outside party.

Are you available for freelance design/consulting?

I sure am! I’m happy to take on freelance work. Please contact me for further details.

Who took your amazing photos?

Brooklyn based photographer Carey Kirkella took all of the model photography. Check out Carey’s wonderful work here.

Do you have a blog? 

Yes! Shana loves blogging and has a blog where she shares some behind the scenes shots and writes about her design process right here on this site. Shana also has a Tumblr account, here that shows more of her day to day activities and inspirations. Be sure to check out both!