FAQs

Where do you produce the bags?
Privacy policy
How do you ship?
When will my order ship?
What forms of payment do you accept? Is it safe to purchase on your website?
Do you charge sales tax?
What is your return policy?
How should I care for my leather bag?
Wholesale inquiries
Who took your amazing photos?

Where do you produce the bags?

Manufacturing takes place in Brooklyn, NY. Because we’re also based in Brooklyn, we can easily ensure the quality of our products, as well as support a local business. All materials are sourced from vendors right here in the US.

Privacy policy

Shana Luther Handbags believes in your privacy and makes every effort to protect the confidentiality of your personal information. We want to provide a worry-free shopping experience; none of your information is shared with an outside party.

When purchasing a product on the site, you will be prompted to share your email address, along with other necessary information. Upon receiving the order, your email address will be added to our newsletter. You can opt-out at anytime, be we hope you don’t!

How do you ship?

We ship via FedEx Ground for all domestic orders on leather handbags. Shipping is on us for orders over $250! Please note, that we require an adult’s signature to ensure safe delivery. All FedEx Ground domestic shipments are insured for the full value of the purchase and provide tracking. After your purchase is shipped, you will receive a tracking/shipping notification to the email address you provided. FedEx does not ship to PO boxes so please provide a valid street address for delivery.

All of our small leather accessories are shipped via USPS and no signature is required.

For International shipping, we use USPS services and charge a flat fee. Please note, Shana Luther Handbags is not responsible for any customs fees incurred from importing goods.

If you have any questions on shipping and/or delivery, please don’t hesitate to contact us.

When will my order ship?

Items in stock are shipped within 5 business days. For all pre-order handbags, please allow the suggested wait time (listed on the product page) for shipment. We will contact you via email when we ship or if there is a slight delay; for instance, if inclement weather affects delivery times.

What forms of payment do you accept? Is it safe to purchase on your website?

We accept payments via Paypal and Amazon Payments. Our site is set up to ensure a safe shopping experience and you personal information will never be shared.

Do you charge sales tax?

Because we’re based in New York, all items shipped to any NY state addresses will be charged a NY sales tax, which is currently 8.875%.

What is your return policy?

We believe that you’ll love your purchase, but if you decide to return or exchange it, you may do so within 10 days after the date of purchase and you must first contact us. Items must be unused and in their original condition with dust bags and tags intact.

We’ll provide you with the information needed to complete the return after we hear from you. If we believe that the condition is not suitable to warrant a return, we will contact you.

    Please note: sale items and international orders are not eligible for return or exchange.

How should I care for my leather bag?

All Shana Luther handbags are made using high quality leather. Leather is a natural material and some slight variations and markings may appear. Dark clothing may rub off onto light colored leathers. Your bag will age beautifully and will darken over time, but occasionally some leather care and conditioning may be nesessary. We recommend taking your bag to a shoe repair shop that also specializes in leather handbag treatment.

If you want to tackle the job on your own, you might try Lexol Leather Cleaner.  It gently cleans away dirt from day-to-day carry. With any leather treatment, be sure to test the product on an inconspicuous area first.

When storing your bag, try stuffing it with tissue paper to help retain it’s shape, tuck any chain stapes inside the bag, and place in the dust bag provided to you. With proper care, your Shana Luther Handbag will sustain many seasons of carry. Enjoy!

For a more in-depth leather care post, please see here.

 Product feedback?

We want to hear from you! If you have any ideas for future designs or just want to give us some feedback, let us know, holla! You can also post reviews on our product pages and tag Shana Luther Handbags on your social media channels. We’re @shanaluther on Instagram and Twitter.

Wholesale inquiries

Do you want to carry Shana Luther handbags is your store? Drop us a line and let’s talk! inquiries@shanaluther.com

Who took your amazing photos?

Brooklyn-based photographer Emma Albuquerque took the 2014 model shots. You can read about our latest shoot here, and learn more about Emma here. All model shots before 2014 were photographed by Carey Kirkella, another talented photographer based in Brooklyn.